Privacy Policy

Effective date: 17 April 2026

LG Concrete & Earthworks (ABN 78 692 200 196), referred to in this policy as "we", "us" or "our", is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

What information we collect

When you contact us through our website, by phone or by email, we may collect the following personal information:

• your name
• phone number
• email address
• suburb or project location
• details you provide about your project

We do not collect sensitive information as defined under the Privacy Act.

How we collect it

We collect personal information directly from you when you submit our online quote form, send us an email, or call us. We do not purchase contact details from third parties.

How we use your information

We use the information you provide to:

• respond to your enquiry and prepare a quote
• discuss and deliver the services you request
• keep you informed about the progress of your project
• maintain records required for tax, insurance and business operations

We do not use your information for unsolicited marketing or direct mail.

Disclosure to third parties

We disclose personal information only where it is necessary to deliver our services or comply with the law. This may include:

• Netlify, Inc., which hosts this website and processes submissions from our contact form on our behalf
• trusted subcontractors and suppliers involved in delivering your project
• our accountant, insurer or legal advisers
• government agencies where required by law

We do not sell your personal information to any third party.

Cookies and website analytics

Our website does not currently use tracking cookies or third-party analytics. If we add analytics in the future, this policy will be updated to describe what is collected and how it is used.

Data storage and security

Personal information is stored in secure, cloud-based systems operated by reputable providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including through access controls, encryption in transit, and regular backups.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask that we correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details at the end of this policy. We will respond within a reasonable time.

How long we keep your information

We keep your personal information only for as long as it is needed to provide our services, meet our legal and tax obligations, or resolve any disputes. When it is no longer required, we will securely delete or de-identify it.

Making a complaint

If you believe we have breached your privacy, please contact us first using the details below so that we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Changes to this policy

We may update this policy from time to time. The current version, including its effective date, will always be available on this page.

Contact us

If you have any questions about this policy or how we handle your personal information, please get in touch: